PRIVACY
Mareneve Resort
PRIVACY POLICY
Privacy Policy for Business Partners
This privacy policy applies to www.mareneveresort.com owned and operated by Hotel Mareneve Resort, Via Mareneve 63, 95015 Linguaglossa (CT), Italy. VAT: 04113180873. It describes how Hotel Mareneve Resort collects and processes personal data about current, past or potential Travel Providers and other business partners.
Therefore, this Policy applies to the personal data of owners, employees, representatives, or other individuals acting on behalf of a Travel Supplier or other business partner (Travel Suppliers, other business partners, and individuals related to them will henceforth be referred to collectively or individually as "Business Partners" or by pronouns such as "you"). A Business Partner, within the meaning ascribed to it in this Privacy Policy, could be a Travel Supplier (meaning an accommodation facility but also an attraction, park, museum, etc.), a partner that makes it possible to book Trips through its websites, apps, and/or other channels (including travel agencies), third-party suppliers, or other partners that possess a business relationship with Hotel Mareneve Resort.
Data Collection
The personal data that Hotel Mareneve Resort collects about Business Partners depends on the context of the relationship and business interaction that binds the Business Partners to Hotel Mareneve Resort, the choices made by the Business Partner, and the products, services and features that the Business Partner uses. The personal data collected by Hotel Mareneve Resort about a Business Partner may include the following (depending on the specific situation, not all of the following types of data may be considered personal as they may relate to a company rather than an individual):
Personal data you provide to us
Contact information: We collect Business Partner contact data such as first and/or last name, date of birth (if necessary), business e-mail address and mailing address, telephone and fax number.
Financial Data: We collect data necessary for payment and billing, including also bank details: bank account number, VAT number and credit notes. Verification Data: As part of the registration process, Hotel Mareneve Resort may ask the Business Partner or its representative to provide a copy of an ID card or passport, photo, video, or other relevant information to verify the authenticity of the Business Partner
Other information we automatically collect
When you use Hotel Mareneve Resort's online services such as the online registration form or a user account (e.g. extranet or a Partner Center), or use a Hotel Mareneve Resort app, Hotel Mareneve Resort also collects information automatically, and some of this may be personal data, such as language set, IP address, location, device settings and operating system, registration information, time of use, requested URL, your status report, user agent (browser version information), browsing history, user reservation IDs, and type of data displayed.
By sharing the personal information of other individuals (e.g., members of your staff) in connection with your business, you confirm that these individuals have been informed of the use of their personal information by Hotel Mareneve Resort in accordance with this Privacy Policy and have given their consent where required.
Other information we receive from other sources
Insolvency Information: In cases of insolvencies, Hotel Mareneve Resort may receive information from insolvency administrators, courts, or other public authorities regarding a Business Partner.
Data related to requests from law enforcement and tax authorities: Law enforcement and tax authorities may contact Hotel Mareneve Resort and provide additional information about Business Partners if they are involved in an investigation Fraud detection: In some cases, and as permitted by applicable law, Hotel Mareneve Resort may need to collect data through third-party sources for the purpose of fraud prevention and detection.
Purposes of collection
Hotel Mareneve Resort uses the Business Partner information mentioned above, some of which may be personal data, for the following purposes:
A. Account registration and administration.
Hotel Mareneve Resort uses account data, financial data and contact data for registration on Hotel Mareneve Resort, verification or administration of the business relationship with the Partner
B. Customer Support
uses the information provided, which may include personal data, to provide support services such as responding to requests, concerns, and questions from Business Partners
C. Other activities, including marketing
If a Business Partner is using the online registration feature and has not yet completed the process, Hotel Mareneve Resort may send them a reminder to continue. We believe that this additional service may be useful to our future Business Partners, as it allows them to continue registration without having to re-enter all the required data all over again. Hotel Mareneve Resort may invite Business Partners to participate in events that it organizes and that it deems of interest to a Business Partner, or it may use personal data to offer and host online forums that allow Business Partners to find answers to frequently asked questions about using Hotel Mareneve Resort's services and offering their products and services. Hotel Mareneve Resort also uses personal information such as contact information to communicate product or system updates, to send the Hotel Mareneve Resort newsletter, to invite a Business Partner to participate in referral programs, or for other marketing communications. When Hotel Mareneve Resort uses personal information to send direct marketing messages electronically, Hotel Mareneve Resort always includes an unsubscribe link.
D. Messaging Tools
Hotel Mareneve Resort may offer certain Business Partners different means of communicating with their guests. Business Partners may contact Hotel Mareneve Resort to forward guests information or questions about a reservation, or communicate for example through alias email addresses, which always include Hotel Mareneve Resort as the recipient. Hotel Mareneve Resort may access communications and use automated systems to view, scan, and analyze communications for purposes of security, fraud prevention, compliance with legal and regulatory requirements, investigation of possible misconduct, product development and improvement, research, customer engagement (including providing customers with information and offers we believe they may be interested in), technical support, and customer service. Important: All communications sent or received using Hotel Mareneve Resort's communication tools will be received and retained by Hotel Mareneve Resort.
E. Statistics, improvement and research
Hotel Mareneve Resort uses the information you provide, which may include personal information, for analytical purposes. This is part of our efforts to improve Hotel Mareneve Resort's services and user experience, but may also be for purposes of testing, troubleshooting, and improving the functionality and quality of Hotel Mareneve Resort's online services. In addition, Hotel Mareneve Resort regularly invites Business Partners to participate in surveys or other market research. Some Business Partners may receive an invitation to join a dedicated online platform on which to interact with Hotel Mareneve Resort itself and/or exchange experiences with other Business Partners. To learn how your personal data may be processed differently from how described in this Privacy Policy, please see the information provided in the invitation to respond to the survey, take part in the market research or join the online platform.
F. Security, fraud prevention and detection
We process the information you provide, which may include personal data, for the purpose of investigating, preventing, and detecting fraud and other illegal or infringing activities. This information could be personal data that the Business Partner has provided to Hotel Mareneve Resort, for example for verification purposes as part of the registration process, or automatically collected personal data, or personal data obtained from third-party sources (including customers). Hotel Mareneve Resort may also use personal data to facilitate criminal prosecution, if necessary. For these purposes, personal data could be shared with law enforcement agencies or outside consultants. Hotel Mareneve Resort may use personal data for risk assessment or security purposes, including user authentication.
G. Legal and compliance purposes
In some cases Hotel Mareneve Resort must use the information you provide, which may include personal information, to manage and resolve legal disputes, for government and compliance investigations, to enforce agreements with Business Partners, or to resolve a customer complaint in a reasonable manner.
It is important to keep in mind that lodging information, including name and address, will be used in accordance with the General Clauses and as part of the separately entered into Accommodation Agreement; for example displayed on third party websites to enable Travel Booking.
If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will put in place measures necessary to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal Principles: regarding purposes A and B, Hotel Mareneve Resort uses as a legal basis the need to process personal data for the execution of the agreement between the Business Partner and Hotel Mareneve Resort. If the necessary information is not provided, Hotel Mareneve Resort cannot register a Travel Provider or otherwise work with a Business Partner, nor can it provide customer service. Regarding purposes C through G, Hotel Mareneve Resort relies on its legitimate business interest to provide its services or obtain services from Business Partners in order to prevent fraud and improve its service. When personal data is used for the legitimate interest of Hotel Mareneve Resort or a third party, Hotel Mareneve Resort will always reconcile the rights and interests of the Business Partner for the protection of its personal data and the rights and interests of Hotel Mareneve Resort or the third party.
With regard to purposes F and G, Hotel Mareneve Resort also relies, where applicable, on compliance with its legal obligations (e.g. lawful requests by law enforcement agencies).
If you wish to object to the processing described in points C through E and no direct opt-out mechanisms are made available to you (e.g. in your account settings), please contact us at the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Details about the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Facebook permissions required by this Website
This Web Site may require certain Facebook permissions that allow it to perform actions with the User's Facebook account and collect information, including Personal Data, from it. This service allows this Web Site to connect with the User's account on the social network Facebook, provided by Facebook Inc.
For more information about the permissions below, please refer to the Facebook permissions documentation and Facebook's privacy policy.
Access to accounts on third-party services
These types of services allow this Website to take Data from your accounts on third-party services and perform actions with them.
These services are not activated automatically, but require your express permission.
Facebook Account Login (this Web Site)
This service allows this Web Site to connect with the User's account on the social network Facebook, provided by Facebook, Inc.
Required permissions: Access to private data and City.
Place of processing:United States-Privacy Policy.
Stripe Account Access (Stripe Inc).
This service allows this Web Site to connect with the User's account on Stripe, provided by Stripe, Inc.
Personal Data Collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:United States-Privacy Policy.
Contacting the User
Contact Form (this Web Site)
The User, by filling out the contact form with his/her Data, consents to their use to respond to requests for information, quotes, or any other nature indicated by the header of the form.
Personal Data collected: zip code, city, tax code, last name, date of birth, email, address, country, nation, name, fax number, phone number, VAT number, province, company name, gender, state, and various types of Data.
Mailing list or newsletter (this Web Site)
By registering for a mailing list or newsletter, the User's email address is automatically added to a list of contacts to whom email messages containing information, including of a commercial and promotional nature, relating to this Web Site may be sent. The User's email address may also be added to this list as a result of registering with this Web Site or after making a purchase. Personal Data collected: zip code, city, last name, Cookie, date of birth, Usage Data, email, address, country, first name, phone number, province, company name, gender, website, and state.
Payment Handling
Payment handling services allow this Web Site to process payments by credit card, bank transfer or other means. The data used for payment is acquired directly from the operator of the requested payment service without being processed in any way by this Web Site.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.
Gestpay Banca Sella (Banca Sella S.p.A.)
Gestpay is a payment service provided by Banca Sella S.p.A. Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:Italy-Privacy Policy.
MyBank UniCredit (UniCredit S.p.A)
MyBank is a payment service provided by UniCredit S.p.A. Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:Italy-Privacy Policy.
PayPal (Paypal)
PayPal is a payment service provided by PayPal Inc. that allows the User to make online payments.
Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc. Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing:United States-Privacy Policy.
Heat mapping and session logging
Heat mapping services are used to identify which areas of a page are the subject of cursor hovering or mouse clicks in order to detect which of them attract the most interest. These services allow traffic data to be monitored and analyzed and are used to track User behavior.
Some of these services may record sessions and make them available for later viewing.
Smartlook (Smartsupp.com, s.r.o.)
Smartlook is a heat mapping and session logging service provided by Smartsupp.com, s.r.o.
Personal Data collected:Cookies, Usage Data and various types of Data as specified by the privacy policy of the service.
Place of processing:Czech Republic-Privacy Policy.
Hosting and backend infrastructure
These types of services have the function of hosting Data and files that allow this Web Site to function, enable its distribution, and provide a ready-to-use infrastructure to deliver specific functionality of this Web Site.
Some of these services operate through servers located geographically in different locations, making it difficult to determine the exact location where Personal Data is stored.
ArubaCloud (Aruba S.p.A.).
ArubaCloud is a hosting service provided by Aruba S.p.A.
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing:Italy-Privacy Policy.
Interaction with live chat platforms
This type of service allows the User to interact with live chat platforms, operated by third parties, directly from the pages of this Web Site. This allows the User to contact the support service of this Web Site or this Web Site to contact the User while he/she is browsing its pages.
In case a service for interaction with live chat platforms is installed, it is possible that, even in case Users do not use the service, it collects Usage Data related to the pages where it is installed. In addition, live chat conversations may be recorded.
Facebook Messenger Customer Chat (Facebook, Inc.)
Facebook Messenger Customer Chat is an interaction service with the Facebook Messenger live chat platform, provided by Facebook, Inc. Personal Data Collected:Cookies, Usage Data and About Me.
Place of processing:United States-Privacy Policy.
Tawk.to Widget (tawk.to ltd.).
The Tawk.to Widget is a service for interaction with the Tawk.to live chat platform, provided by tawk.to ltd.
Personal data collected:Cookies and Usage data.
Place of processing:United Kingdom-Privacy Policy.
Infrastructure Monitoring.
This type of services allows this Web Site to monitor the use and behavior of components of it, to enable improvement of its performance and functionality, maintenance or troubleshooting.
The Personal Data processed depends on the characteristics and mode of implementation of these services, which by their nature filter the activity of this Web Site.
Uptime Robot (Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.)
Uptime Robot is a monitoring service provided by Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.
Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:Turkey-Privacy Policy.
Remarketing and behavioral targeting
This type of service allows this Website and its partners to communicate, optimize and serve advertisements based on the User's past use of this Website.
This activity is carried out through the tracking of Usage Data and the use of Cookies, information that is transferred to the partners to which the remarketing and behavioral targeting activity is linked.
In addition to the opt-out possibilities offered by the services below, Users may opt out with respect to receiving cookies related to a third-party service by visiting the Network Advertising Initiative's opt-out page.
AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that links this Website's activity with the Adwords advertising network and the Doubleclick cookie.
Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Remarketing (Facebook, Inc.).
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that links this Web Site's activity with the Facebook advertising network.
Personal Data Collected: Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Remarketing with Google Analytics for Display Advertising (Google Inc.)
Google Analytics for Display Advertising is a remarketing and behavioral targeting service provided by Google Inc. that links the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie. Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Custom Audience (Facebook, Inc.).
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects this Website's activity with the Facebook advertising network.
Personal Data Collected:Cookies and email.
Place of processing:United States-Privacy Policy - Opt Out.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to track User behavior.
Display Advertisers Extension for Google Analytics (Google Inc.).
Google Analytics on this Website may use Google's interest-based advertising, third-party audience data, and information from the DoubleClick Cookie to extend statistics with demographic data, interest, and data about interactions with advertisements. Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
User ID Extension for Google Analytics (Google Inc.).
Google Analytics on this Web Site uses a feature called User ID. This allows more accurate tracking of Users by assigning each one a unique ID for various sessions and devices, but in a way that does not allow Google to personally identify an individual or permanently identify a specific device. The User ID extension also allows you to connect Data from Google Analytics with other User Data collected by this Website.
The Opt Out link provided below allows you to disable tracking for the device you are using, but does not exclude additional tracking activities performed by the Data Controller. To disable these as well, please contact the owner via the contact email address. Personal Data Collected:Cookies.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Analytics for Apps (Facebook, Inc.).
Facebook Analytics for Apps is a statistics service provided by Facebook, Inc. Personal Data Collected:Usage Data and various types of Data as specified by the service's privacy policy.
Place of processing:United States-Privacy Policy.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google. Google may use Personal Data to contextualize and personalize ads in its advertising network.
Personal Data collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Ads Conversion Tracking (Facebook, Inc.) Facebook Ads conversion tracking is a statistics service provided by Facebook, Inc. that links data from the Facebook ad network with actions taken within this Web Site.
Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy.
Google AdWords Conversion Tracking (Google Inc.).
Google AdWords conversion tracking is a statistics service provided by Google Inc. that links data from the Google AdWords ad network with actions taken within this Web Site.
Personal Data Collected: Cookies and Usage Data.
Place of processing:United States-Privacy Policy.
Wordpress Stat (Automattic Inc.).
Wordpress Stats is a statistics service provided by Automattic Inc. Personal data collected:Cookies and Usage data.
Place of processing:United States-Privacy Policy.
Data Sharing.
To support your use of Hotel Mareneve Resort's services, information about you (which may contain Personal Data) may be shared with subsidiaries of the group of companies of which Hotel Mareneve Resort is a part, which act as service providers for Hotel Mareneve Resort including in connection with services provided by Customer Care.
Sharing with Third Parties. We share Business Partner information (which may include personal information) with third parties as permitted by law and described below. We do not sell or rent out personal data.
Service and Product Providers. We share your information with Third Party Service Providers to provide our products and services, store data, or manage business on our behalf. These Service Providers will process personal information only as directed by and to provide services to Hotel Mareneve Resort.
Payment Providers and Other Financial Institutions. To process payments between a Business Partner and Hotel Mareneve Resort or a booking user, personal data, if deemed relevant, will be shared with Payment Providers and other financial institutions.
Mandatory Disclosure. If required by law, where strictly necessary for the performance of our services, in legal proceedings or to protect our rights or those of other members of the Hotel Mareneve Resort srl group of companies or users, we will share personal data with law enforcement agencies, investigative organizations or other members of the group.
Sharing and disclosure of aggregate data: we may share information with third parties, for example for industry analysis and demographic profiling, in aggregate and/or in a form that does not allow the recipient of such data to identify you.
International Data Transfer
The transfer of personal data as described in this Privacy Policy may include transfer overseas to countries that do not have comprehensive and exhaustive data protection laws such as those of European Union countries. Where required by EU law, we will only transfer personal data to recipients that provide an adequate level of data protection. In such circumstances it may be necessary to establish contractual measures to ensure that data protection is in line with European standards. You may ask to see a copy of such contractual arrangements by contacting us in the manner described below.
Security
In accordance with European data protection laws, Hotel Mareneve Resort observes appropriate procedures to prevent information containing personal data from being accessed without authorization or misused.
We use appropriate industry systems and procedures to safeguard information that contains personal data. We also rely on security procedures and technical and physical restrictions in order to prevent access to and use of personal data contained on our servers. Only authorized personnel may access personal data while performing their work.
Data Retention.
We will retain personal information for as long as we deem necessary to manage the business relationship with a Business Partner, provide Hotel Mareneve Resort's services to a Business Partner, comply with applicable Laws (including those regarding document retention), resolve disputes with any party, and if otherwise necessary to enable Hotel Mareneve Resort to conduct its business. All personal information retained will be subject to the requirements of this Privacy Policy and our internal retention guidelines. If you have questions about specific data retention periods, please contact us using the contact information below.
Location
The Data is processed at the Data Controller's operational offices and at any other location where the parties involved in the processing are located. For more information, please contact the Data Controller. The User's Personal Data may be transferred to a country other than the country in which the User is located. To obtain more information about the location of the processing, the User may refer to the section on Personal Data processing details. The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization under public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data. Should any of the transfers just described take place, the User may refer to the respective sections of this document or request information from the Data Controller by contacting it at the contact details given at the beginning.
Your choices and your rights
We want you to have control over how your personal information is processed. You can do this in the following ways:
you can ask us for a copy of the personal information we hold about you; you can inform us of any changes to your personal information or you can ask us to correct any of the information we hold about you; in specific situations, you can ask us to delete, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information;
in specific situations, you can also ask us to send your personal information we hold to a third party
When we use your personal information based on your consent, you have the right to revoke that consent at any time under applicable law. Also, when we process your personal information on the basis of a legitimate interest or public interest, you have the right to object to the use of your personal information at any time under applicable law.
We count on you to ensure that your personal data is complete, accurate and current. Please inform us immediately if there are any changes or inaccuracies about your personal data.
Questions and Complaints
If you have any questions or concerns regarding the handling of your personal data or if you would like to exercise your rights under this Privacy Policy, please contact our Data Protection Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.. All questions and complaints addressed to Hotel Mareneve Resort and regarding privacy will be investigated; Hotel Mareneve Resort will attempt to resolve complaints and questions in line with internal procedures. You may also contact your local data protection authority with any questions or complaints.
Changes to the Policy
Since our activities are subject to change, this privacy policy may also be changed. If we make substantial changes or modifications that impact you (for example, if we start processing your personal data for purposes other than those outlined above), we will contact you before we start.
This privacy policy applies to www.mareneveresort.com owned and operated by Hotel Mareneve Resort, Via Mareneve 63, 95015 Linguaglossa (CT), Italy. VAT: 04113180873. It describes how Hotel Mareneve Resort collects and processes personal data about current, past or potential Travel Providers and other business partners.
Therefore, this Policy applies to the personal data of owners, employees, representatives, or other individuals acting on behalf of a Travel Supplier or other business partner (Travel Suppliers, other business partners, and individuals related to them will henceforth be referred to collectively or individually as "Business Partners" or by pronouns such as "you"). A Business Partner, within the meaning ascribed to it in this Privacy Policy, could be a Travel Supplier (meaning an accommodation facility but also an attraction, park, museum, etc.), a partner that makes it possible to book Trips through its websites, apps, and/or other channels (including travel agencies), third-party suppliers, or other partners that possess a business relationship with Hotel Mareneve Resort.
Data Collection
The personal data that Hotel Mareneve Resort collects about Business Partners depends on the context of the relationship and business interaction that binds the Business Partners to Hotel Mareneve Resort, the choices made by the Business Partner, and the products, services and features that the Business Partner uses. The personal data collected by Hotel Mareneve Resort about a Business Partner may include the following (depending on the specific situation, not all of the following types of data may be considered personal as they may relate to a company rather than an individual):
Personal data you provide to us
Contact information: We collect Business Partner contact data such as first and/or last name, date of birth (if necessary), business e-mail address and mailing address, telephone and fax number.
Financial Data: We collect data necessary for payment and billing, including also bank details: bank account number, VAT number and credit notes. Verification Data: As part of the registration process, Hotel Mareneve Resort may ask the Business Partner or its representative to provide a copy of an ID card or passport, photo, video, or other relevant information to verify the authenticity of the Business Partner
Other information we automatically collect
When you use Hotel Mareneve Resort's online services such as the online registration form or a user account (e.g. extranet or a Partner Center), or use a Hotel Mareneve Resort app, Hotel Mareneve Resort also collects information automatically, and some of this may be personal data, such as language set, IP address, location, device settings and operating system, registration information, time of use, requested URL, your status report, user agent (browser version information), browsing history, user reservation IDs, and type of data displayed.
By sharing the personal information of other individuals (e.g., members of your staff) in connection with your business, you confirm that these individuals have been informed of the use of their personal information by Hotel Mareneve Resort in accordance with this Privacy Policy and have given their consent where required.
Other information we receive from other sources
Insolvency Information: In cases of insolvencies, Hotel Mareneve Resort may receive information from insolvency administrators, courts, or other public authorities regarding a Business Partner.
Data related to requests from law enforcement and tax authorities: Law enforcement and tax authorities may contact Hotel Mareneve Resort and provide additional information about Business Partners if they are involved in an investigation Fraud detection: In some cases, and as permitted by applicable law, Hotel Mareneve Resort may need to collect data through third-party sources for the purpose of fraud prevention and detection.
Purposes of collection
Hotel Mareneve Resort uses the Business Partner information mentioned above, some of which may be personal data, for the following purposes:
A. Account registration and administration.
Hotel Mareneve Resort uses account data, financial data and contact data for registration on Hotel Mareneve Resort, verification or administration of the business relationship with the Partner
B. Customer Support
uses the information provided, which may include personal data, to provide support services such as responding to requests, concerns, and questions from Business Partners
C. Other activities, including marketing
If a Business Partner is using the online registration feature and has not yet completed the process, Hotel Mareneve Resort may send them a reminder to continue. We believe that this additional service may be useful to our future Business Partners, as it allows them to continue registration without having to re-enter all the required data all over again. Hotel Mareneve Resort may invite Business Partners to participate in events that it organizes and that it deems of interest to a Business Partner, or it may use personal data to offer and host online forums that allow Business Partners to find answers to frequently asked questions about using Hotel Mareneve Resort's services and offering their products and services. Hotel Mareneve Resort also uses personal information such as contact information to communicate product or system updates, to send the Hotel Mareneve Resort newsletter, to invite a Business Partner to participate in referral programs, or for other marketing communications. When Hotel Mareneve Resort uses personal information to send direct marketing messages electronically, Hotel Mareneve Resort always includes an unsubscribe link.
D. Messaging Tools
Hotel Mareneve Resort may offer certain Business Partners different means of communicating with their guests. Business Partners may contact Hotel Mareneve Resort to forward guests information or questions about a reservation, or communicate for example through alias email addresses, which always include Hotel Mareneve Resort as the recipient. Hotel Mareneve Resort may access communications and use automated systems to view, scan, and analyze communications for purposes of security, fraud prevention, compliance with legal and regulatory requirements, investigation of possible misconduct, product development and improvement, research, customer engagement (including providing customers with information and offers we believe they may be interested in), technical support, and customer service. Important: All communications sent or received using Hotel Mareneve Resort's communication tools will be received and retained by Hotel Mareneve Resort.
E. Statistics, improvement and research
Hotel Mareneve Resort uses the information you provide, which may include personal information, for analytical purposes. This is part of our efforts to improve Hotel Mareneve Resort's services and user experience, but may also be for purposes of testing, troubleshooting, and improving the functionality and quality of Hotel Mareneve Resort's online services. In addition, Hotel Mareneve Resort regularly invites Business Partners to participate in surveys or other market research. Some Business Partners may receive an invitation to join a dedicated online platform on which to interact with Hotel Mareneve Resort itself and/or exchange experiences with other Business Partners. To learn how your personal data may be processed differently from how described in this Privacy Policy, please see the information provided in the invitation to respond to the survey, take part in the market research or join the online platform.
F. Security, fraud prevention and detection
We process the information you provide, which may include personal data, for the purpose of investigating, preventing, and detecting fraud and other illegal or infringing activities. This information could be personal data that the Business Partner has provided to Hotel Mareneve Resort, for example for verification purposes as part of the registration process, or automatically collected personal data, or personal data obtained from third-party sources (including customers). Hotel Mareneve Resort may also use personal data to facilitate criminal prosecution, if necessary. For these purposes, personal data could be shared with law enforcement agencies or outside consultants. Hotel Mareneve Resort may use personal data for risk assessment or security purposes, including user authentication.
G. Legal and compliance purposes
In some cases Hotel Mareneve Resort must use the information you provide, which may include personal information, to manage and resolve legal disputes, for government and compliance investigations, to enforce agreements with Business Partners, or to resolve a customer complaint in a reasonable manner.
It is important to keep in mind that lodging information, including name and address, will be used in accordance with the General Clauses and as part of the separately entered into Accommodation Agreement; for example displayed on third party websites to enable Travel Booking.
If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will put in place measures necessary to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal Principles: regarding purposes A and B, Hotel Mareneve Resort uses as a legal basis the need to process personal data for the execution of the agreement between the Business Partner and Hotel Mareneve Resort. If the necessary information is not provided, Hotel Mareneve Resort cannot register a Travel Provider or otherwise work with a Business Partner, nor can it provide customer service. Regarding purposes C through G, Hotel Mareneve Resort relies on its legitimate business interest to provide its services or obtain services from Business Partners in order to prevent fraud and improve its service. When personal data is used for the legitimate interest of Hotel Mareneve Resort or a third party, Hotel Mareneve Resort will always reconcile the rights and interests of the Business Partner for the protection of its personal data and the rights and interests of Hotel Mareneve Resort or the third party.
With regard to purposes F and G, Hotel Mareneve Resort also relies, where applicable, on compliance with its legal obligations (e.g. lawful requests by law enforcement agencies).
If you wish to object to the processing described in points C through E and no direct opt-out mechanisms are made available to you (e.g. in your account settings), please contact us at the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Details about the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Facebook permissions required by this Website
This Web Site may require certain Facebook permissions that allow it to perform actions with the User's Facebook account and collect information, including Personal Data, from it. This service allows this Web Site to connect with the User's account on the social network Facebook, provided by Facebook Inc.
For more information about the permissions below, please refer to the Facebook permissions documentation and Facebook's privacy policy.
Access to accounts on third-party services
These types of services allow this Website to take Data from your accounts on third-party services and perform actions with them.
These services are not activated automatically, but require your express permission.
Facebook Account Login (this Web Site)
This service allows this Web Site to connect with the User's account on the social network Facebook, provided by Facebook, Inc.
Required permissions: Access to private data and City.
Place of processing:United States-Privacy Policy.
Stripe Account Access (Stripe Inc).
This service allows this Web Site to connect with the User's account on Stripe, provided by Stripe, Inc.
Personal Data Collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:United States-Privacy Policy.
Contacting the User
Contact Form (this Web Site)
The User, by filling out the contact form with his/her Data, consents to their use to respond to requests for information, quotes, or any other nature indicated by the header of the form.
Personal Data collected: zip code, city, tax code, last name, date of birth, email, address, country, nation, name, fax number, phone number, VAT number, province, company name, gender, state, and various types of Data.
Mailing list or newsletter (this Web Site)
By registering for a mailing list or newsletter, the User's email address is automatically added to a list of contacts to whom email messages containing information, including of a commercial and promotional nature, relating to this Web Site may be sent. The User's email address may also be added to this list as a result of registering with this Web Site or after making a purchase. Personal Data collected: zip code, city, last name, Cookie, date of birth, Usage Data, email, address, country, first name, phone number, province, company name, gender, website, and state.
Payment Handling
Payment handling services allow this Web Site to process payments by credit card, bank transfer or other means. The data used for payment is acquired directly from the operator of the requested payment service without being processed in any way by this Web Site.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding payment.
Gestpay Banca Sella (Banca Sella S.p.A.)
Gestpay is a payment service provided by Banca Sella S.p.A. Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:Italy-Privacy Policy.
MyBank UniCredit (UniCredit S.p.A)
MyBank is a payment service provided by UniCredit S.p.A. Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:Italy-Privacy Policy.
PayPal (Paypal)
PayPal is a payment service provided by PayPal Inc. that allows the User to make online payments.
Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc. Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing:United States-Privacy Policy.
Heat mapping and session logging
Heat mapping services are used to identify which areas of a page are the subject of cursor hovering or mouse clicks in order to detect which of them attract the most interest. These services allow traffic data to be monitored and analyzed and are used to track User behavior.
Some of these services may record sessions and make them available for later viewing.
Smartlook (Smartsupp.com, s.r.o.)
Smartlook is a heat mapping and session logging service provided by Smartsupp.com, s.r.o.
Personal Data collected:Cookies, Usage Data and various types of Data as specified by the privacy policy of the service.
Place of processing:Czech Republic-Privacy Policy.
Hosting and backend infrastructure
These types of services have the function of hosting Data and files that allow this Web Site to function, enable its distribution, and provide a ready-to-use infrastructure to deliver specific functionality of this Web Site.
Some of these services operate through servers located geographically in different locations, making it difficult to determine the exact location where Personal Data is stored.
ArubaCloud (Aruba S.p.A.).
ArubaCloud is a hosting service provided by Aruba S.p.A.
Personal Data collected: various types of Data as specified by the privacy policy of the service.
Place of processing:Italy-Privacy Policy.
Interaction with live chat platforms
This type of service allows the User to interact with live chat platforms, operated by third parties, directly from the pages of this Web Site. This allows the User to contact the support service of this Web Site or this Web Site to contact the User while he/she is browsing its pages.
In case a service for interaction with live chat platforms is installed, it is possible that, even in case Users do not use the service, it collects Usage Data related to the pages where it is installed. In addition, live chat conversations may be recorded.
Facebook Messenger Customer Chat (Facebook, Inc.)
Facebook Messenger Customer Chat is an interaction service with the Facebook Messenger live chat platform, provided by Facebook, Inc. Personal Data Collected:Cookies, Usage Data and About Me.
Place of processing:United States-Privacy Policy.
Tawk.to Widget (tawk.to ltd.).
The Tawk.to Widget is a service for interaction with the Tawk.to live chat platform, provided by tawk.to ltd.
Personal data collected:Cookies and Usage data.
Place of processing:United Kingdom-Privacy Policy.
Infrastructure Monitoring.
This type of services allows this Web Site to monitor the use and behavior of components of it, to enable improvement of its performance and functionality, maintenance or troubleshooting.
The Personal Data processed depends on the characteristics and mode of implementation of these services, which by their nature filter the activity of this Web Site.
Uptime Robot (Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.)
Uptime Robot is a monitoring service provided by Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.
Personal Data collected:Various types of Data as specified by the privacy policy of the service.
Place of processing:Turkey-Privacy Policy.
Remarketing and behavioral targeting
This type of service allows this Website and its partners to communicate, optimize and serve advertisements based on the User's past use of this Website.
This activity is carried out through the tracking of Usage Data and the use of Cookies, information that is transferred to the partners to which the remarketing and behavioral targeting activity is linked.
In addition to the opt-out possibilities offered by the services below, Users may opt out with respect to receiving cookies related to a third-party service by visiting the Network Advertising Initiative's opt-out page.
AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that links this Website's activity with the Adwords advertising network and the Doubleclick cookie.
Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Remarketing (Facebook, Inc.).
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that links this Web Site's activity with the Facebook advertising network.
Personal Data Collected: Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Remarketing with Google Analytics for Display Advertising (Google Inc.)
Google Analytics for Display Advertising is a remarketing and behavioral targeting service provided by Google Inc. that links the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie. Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Custom Audience (Facebook, Inc.).
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects this Website's activity with the Facebook advertising network.
Personal Data Collected:Cookies and email.
Place of processing:United States-Privacy Policy - Opt Out.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to track User behavior.
Display Advertisers Extension for Google Analytics (Google Inc.).
Google Analytics on this Website may use Google's interest-based advertising, third-party audience data, and information from the DoubleClick Cookie to extend statistics with demographic data, interest, and data about interactions with advertisements. Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
User ID Extension for Google Analytics (Google Inc.).
Google Analytics on this Web Site uses a feature called User ID. This allows more accurate tracking of Users by assigning each one a unique ID for various sessions and devices, but in a way that does not allow Google to personally identify an individual or permanently identify a specific device. The User ID extension also allows you to connect Data from Google Analytics with other User Data collected by this Website.
The Opt Out link provided below allows you to disable tracking for the device you are using, but does not exclude additional tracking activities performed by the Data Controller. To disable these as well, please contact the owner via the contact email address. Personal Data Collected:Cookies.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Analytics for Apps (Facebook, Inc.).
Facebook Analytics for Apps is a statistics service provided by Facebook, Inc. Personal Data Collected:Usage Data and various types of Data as specified by the service's privacy policy.
Place of processing:United States-Privacy Policy.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google. Google may use Personal Data to contextualize and personalize ads in its advertising network.
Personal Data collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy - Opt Out.
Facebook Ads Conversion Tracking (Facebook, Inc.) Facebook Ads conversion tracking is a statistics service provided by Facebook, Inc. that links data from the Facebook ad network with actions taken within this Web Site.
Personal Data Collected:Cookies and Usage Data.
Place of processing:United States-Privacy Policy.
Google AdWords Conversion Tracking (Google Inc.).
Google AdWords conversion tracking is a statistics service provided by Google Inc. that links data from the Google AdWords ad network with actions taken within this Web Site.
Personal Data Collected: Cookies and Usage Data.
Place of processing:United States-Privacy Policy.
Wordpress Stat (Automattic Inc.).
Wordpress Stats is a statistics service provided by Automattic Inc. Personal data collected:Cookies and Usage data.
Place of processing:United States-Privacy Policy.
Data Sharing.
To support your use of Hotel Mareneve Resort's services, information about you (which may contain Personal Data) may be shared with subsidiaries of the group of companies of which Hotel Mareneve Resort is a part, which act as service providers for Hotel Mareneve Resort including in connection with services provided by Customer Care.
Sharing with Third Parties. We share Business Partner information (which may include personal information) with third parties as permitted by law and described below. We do not sell or rent out personal data.
Service and Product Providers. We share your information with Third Party Service Providers to provide our products and services, store data, or manage business on our behalf. These Service Providers will process personal information only as directed by and to provide services to Hotel Mareneve Resort.
Payment Providers and Other Financial Institutions. To process payments between a Business Partner and Hotel Mareneve Resort or a booking user, personal data, if deemed relevant, will be shared with Payment Providers and other financial institutions.
Mandatory Disclosure. If required by law, where strictly necessary for the performance of our services, in legal proceedings or to protect our rights or those of other members of the Hotel Mareneve Resort srl group of companies or users, we will share personal data with law enforcement agencies, investigative organizations or other members of the group.
Sharing and disclosure of aggregate data: we may share information with third parties, for example for industry analysis and demographic profiling, in aggregate and/or in a form that does not allow the recipient of such data to identify you.
International Data Transfer
The transfer of personal data as described in this Privacy Policy may include transfer overseas to countries that do not have comprehensive and exhaustive data protection laws such as those of European Union countries. Where required by EU law, we will only transfer personal data to recipients that provide an adequate level of data protection. In such circumstances it may be necessary to establish contractual measures to ensure that data protection is in line with European standards. You may ask to see a copy of such contractual arrangements by contacting us in the manner described below.
Security
In accordance with European data protection laws, Hotel Mareneve Resort observes appropriate procedures to prevent information containing personal data from being accessed without authorization or misused.
We use appropriate industry systems and procedures to safeguard information that contains personal data. We also rely on security procedures and technical and physical restrictions in order to prevent access to and use of personal data contained on our servers. Only authorized personnel may access personal data while performing their work.
Data Retention.
We will retain personal information for as long as we deem necessary to manage the business relationship with a Business Partner, provide Hotel Mareneve Resort's services to a Business Partner, comply with applicable Laws (including those regarding document retention), resolve disputes with any party, and if otherwise necessary to enable Hotel Mareneve Resort to conduct its business. All personal information retained will be subject to the requirements of this Privacy Policy and our internal retention guidelines. If you have questions about specific data retention periods, please contact us using the contact information below.
Location
The Data is processed at the Data Controller's operational offices and at any other location where the parties involved in the processing are located. For more information, please contact the Data Controller. The User's Personal Data may be transferred to a country other than the country in which the User is located. To obtain more information about the location of the processing, the User may refer to the section on Personal Data processing details. The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization under public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data. Should any of the transfers just described take place, the User may refer to the respective sections of this document or request information from the Data Controller by contacting it at the contact details given at the beginning.
Your choices and your rights
We want you to have control over how your personal information is processed. You can do this in the following ways:
you can ask us for a copy of the personal information we hold about you; you can inform us of any changes to your personal information or you can ask us to correct any of the information we hold about you; in specific situations, you can ask us to delete, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information;
in specific situations, you can also ask us to send your personal information we hold to a third party
When we use your personal information based on your consent, you have the right to revoke that consent at any time under applicable law. Also, when we process your personal information on the basis of a legitimate interest or public interest, you have the right to object to the use of your personal information at any time under applicable law.
We count on you to ensure that your personal data is complete, accurate and current. Please inform us immediately if there are any changes or inaccuracies about your personal data.
Questions and Complaints
If you have any questions or concerns regarding the handling of your personal data or if you would like to exercise your rights under this Privacy Policy, please contact our Data Protection Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.. All questions and complaints addressed to Hotel Mareneve Resort and regarding privacy will be investigated; Hotel Mareneve Resort will attempt to resolve complaints and questions in line with internal procedures. You may also contact your local data protection authority with any questions or complaints.
Changes to the Policy
Since our activities are subject to change, this privacy policy may also be changed. If we make substantial changes or modifications that impact you (for example, if we start processing your personal data for purposes other than those outlined above), we will contact you before we start.
Special Offers
Consult the offers and packages of Mareneve Resort to personalize your holiday at the foot of Mount Etna.